Managed Services

Digital Leadership, Systems Expertise and a Wide Range of Capabilities

Being successful means focusing on your core competencies. With a broad scale system deployment that’s technically complex, the implementation and support may not be your expertise. A partnership with Christie puts the right tools in your hands.

You don’t need to invest in development resources to manage or sustain your business. Christie acts as an extension of your own expertise. We bring our AV/IT industry know-how, qualified local field technicians, a national footprint and a commitment to drive a project through to completion to fully support your programs. And you can concentrate on the advertising content and your customer base.

We’ve developed a broad range of services that go from inception to sustainment. We manage programs and provide you with a single source contact. We work with you on the planning, procurement, logistics, pre-staging and integration and implementation of a rollout. Once your program is up and running, we can monitor and maintain the system – that means reduced downtime and
reliable support for our customers.

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A complete range of on-site service and support is provided through a comprehensive network of trained experts. Teams of Christie Customer Service Engineers (CSE) and Field Application Engineers (FAE), located in regional offices and strategic areas around the world, provide superior technical expertise to quickly respond to and resolve any mission-critical issue.

Whether it’s an existing installation or the early stages of planning a new installation, the Christie Managed Services team can be there every step of the way, providing any or all of the following services:

• Consultation
• Site preparation/implementation
• Integration (pre-assembly)
• Onsite field service
• Preventative maintenance
• Critical logistics
• Remote monitoring of critical devices
• Remote troubleshooting
• Remote repairs
• Remote software upgrades
• Configuration management
• Dispatch
• Call Center
  

Any equipment, any scale, anywhere
Supporting our customers’ investments

Supporting a wide array of manufacturers’ projectors, visual displays, servers, switchers, and networking products, Christie’s best-in-class customer service and field applications engineers (CSEs, FAEs) can address the most complex infrastructure challenges. From cinema and post-production to on-screen advertising, large group training centers, and control rooms, Christie Managed Services delivers a complete range of technical support to meet the unique technology needs of every organization with round-the-clock, 24/7 support to Pay-Per-Incident and everything in between.

A Partnership of Technology, Trust and Reliability
Large scale national programs, management, procurement, logistics, implementation, monitoring, maintenance

Drawing on over 75 years of experience working with Fortune 1000 companies, Christie Managed Services delivers a portfolio of proven, reliable, services to support our customers’ hardware and software assets. As the industry leader in all types of technical service installations, monitoring and maintenance, Christie has the capability to do technology-focused, large scale, national systems.

Technology-Agnostic Approach
With a technology-agnostic approach, Christie Managed Services supports a wide array of manufacturers; projectors, technology platforms, visual displays, servers, switchers and networking products.

Christie Managed Services offers every level of support to meet our customers’ expectations for continuous, reliable product performance. Whether an existing facility or the early stages of planning a new installation - the Christie Managed Services team is there every step of the way, to meet the unique technology needs of any organization with around-the-clock, 24/7/365 support. Simply put - we’re what you need, when you need it.

Offering a national US service network with a 2 hour response time in 54 markets, the state-of-the-art NOC features a 24/7 technical help desk, remote monitoring and configuration management, preventative servicing, on-site emergency response and critical spares replenishment programs.

Key Highlights

• 24/7 technical help desk, remote monitoring, configuration management
• National US service network with 2 hour response in 54 markets
• Preventative servicing, on-site emergency response and critical spares replenishment programs
• Christie NOC has the capacity for 17 operators concurrently
• Total number of devices monitored – 32,431
• Capacity with expansion to scale to support 150,000 devices (would include 35,000 cinema screens)

Command Center

• Secured room
• NOC operators with dual monitor setup
• No workstations in the command center – 32 Port KVM system
• Continuous lighting and workstation power
• Large display wall –
  2x4 80" SXGA+
  ChristieDLP® Cubes

Server/Data Room

• Separate secure raise floor room for data/servers
• Commercial grade racks and rack servers 
• Redundant CRACs
• SAN storage
• Environmentally monitored

Electrical Room

• Separate secure room
• Large redundant UPSs feed A/B power systems
• Generator automatic transfer switch – 250 KVA
• Cummins Backup Generator, 24 hour runtime
• Separate CRAC

Integration Rooms

• Enhanced area and capability to create capacity for systems integration activity
• 2 system integration areas with secure storage

Training Rooms

• Two reconfigurable training
  rooms equipped with power and HVAC
• Accept all manner of A/V equipment for installation, repair or technical hands-on training
• Easily configured to host any type of system

Communications Room

• Separate/secure raised floor room for WAN and LAN equipment
• Environmentally monitored
• All Cisco WAN/LAN environment
• Multiple AT&T WAN circuits
• Additional WAN fiber already in place

Depending on the customers’ precise needs, Christie Managed Services offer every level of support to meet its customers’ expectations for continuous, reliable product performance. Service contracts are completely customizable to help customers choose the level of service and response time that is right for their application – and for their budget.

Typical service packages may include the following:

BASIC SUPPORT

• 8 to 5 coverage hours for technical phone support (8:00 AM – 5:00 PM customer’s local time, excluding Christie holidays)
• Preventive and routine maintenance performed as specified by the equipment manufacturer and unique requirements
• Discount for non-included labor services
• Hardware and firmware updates

EXTENDED SUPPORT

• 24/7 coverage hours for technical phone support
• Preventive and routine maintenance performed by Christie’s Customer Service Engineers as provided for by the manufacturers
• Discount for non-included labor services
• Hardware and firmware updates

PREMIUM SUPPORT

• 8 to 5 coverage hours for technical phone support (8:00 AM – 5:00 PM customer’s local time, excluding Christie holidays)
• Exclusive access to Christie’s researchable knowledge database and on-line troubleshooting tool
• On-site emergency technical assistance included during customers normal business hours
• Preventive and routine maintenance performed as specified by the equipment manufacturer and customer’s unique requirements
• Discount rate for non-included labor services
• Remote network monitoring
• Hardware/Software NRE charges incurred to enable network monitoring specific to the customers’ application will be billed separately
• Hardware and firmware updates

Companies who rely on Christie Managed Services:

• Allen Theatres
• American Multi Cinema Inc.
• Atlas Theatres
• Boeing (Softchoice Corp)
• Carmike Theatres
• Cinedigm
• Cinema West
• Cinemark
• Cinetopia
• DFI Resources
• Dickenson Theatres
• Digital Domain
• Emagine Entertainment
• First American Properties
• Fox Studios
• Galaxy Theatres
• Industrial Light + Magic
• Krikorian Premier Theatres
• Laser Pacific
• Loeks – Celebration Cinemas
• Lucasfilm Animation
• Marquee Cinemas
• MJR Theatres
• Neighborhood Cinema Group
• Northpark Cinemas
• Pacific Title & Arts Studio, Inc.
• Paramount Pictures
• Pixar Animation Studios
• RAVE Motion Pictures
• RAVE Reviews Cinemas, LLC
• RC Theatres
• Real D
• Regal Entertainment Group
• Rhythm and Hues
• Schult Industries
• Screening Services Group
• Skywalker Sound
• SSI Advanced Post
• Technicolor Digital Cinema
• Technomedia Solutions
• Ultra Star Cinemas